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Guaranteed - Privacy & Security
MyVits.com certainly appreciates your patronage and respects your personal privacy. We will never share or release any of your personal information, including: your name, street address, telephone number, fax, e-mail address or any other personal information . The personal information that you provide to us is used only to process your order(s), reply to your questions, and to improve your future experiences with our website.
Shopping Safety
Shopping with MyVits is safe. All your personal information used for ordering, including your username and password, name, contact numbers, credit card number and address, are encrypted through our network using a Secure Socket Layer (SSL) technology as it is transmitted over the Internet, to protect you. This information is encrypted on your computer, sent through the Internet as mixed code and then decoded on our server where it will reside on a secure database and will be accessed only in reference to fulfilling your order(s), and answering your queries. It cannot be read in transit. For members who wish to register, their credit card information will be retained within a secure database. In all cases, credit card information will be shared with the credit card processor during the purchasing process & procedures. All other information pertaining to each membership will be retained as part of their membership profile.
The Information We Save
The customer information we save from our affiliate program, member registration, contest and feedback forms are used to improve our service to you, our customer. Contests and sweepstakes will occur on the site from time-to-time. All information collected from contests and sweepstakes will be used to contact the winners as well as feature them on the site and in our marketing communications upon the completion of the contests. Membership is not required to process orders. However, to accurately fulfill orders, we require basic information such as: name, billing and shipping addresses, email address, telephone, credit card number with expiration date. There are two methods with which to shop, anonymously and as a member. If you choose to shop as a member you may be eligible to receive additional savings from our product selection. Should you wish to change and/or update your membership information, you may do so at any time by accessing 'Your Account' on the navigation bar provided on each page upon logging into the site. Or, you may call our Customer Care line Toll Free at 866 551 8487 or contact us via email at CustomerCare@MyVits.com. We give our members the option to opt-in and opt-out for our free newsletter and various online and offline promotions. This service is for the purpose to better assist you to make informed decisions about your health and inform you of product special that may be of interest to you. You will have the opportunity to opt-in for these services when you register and become a member, additionally there may be from time to time other initiatives that may promote opt-ins for receipt of newsletters and various promotions. You may choose to unsubscribe at anytime, as all opt-in communications will provide that option. Should you with to opt-in or opt-out of these communications, you may do so at any time by accessing 'Your Account' and on the navigational bar provided on each page upon logging into the site, then select 'Change Member Information' to update the form. Any information a member chooses to disclose in these areas becomes public information, and the user should therefore use caution when deciding what information to disclose.
The customer information we save from our affiliate program, member registration, contest and feedback forms are used to improve our service to you, our customer. Contests and sweepstakes will occur on the site from time-to-time. All information collected from contests and sweepstakes will be used to contact the winners as well as feature them on the site and in our marketing communications upon the completion of the contests.
Membership is not required to process orders. However, to accurately fulfill orders, we require basic information such as: name, billing and shipping addresses, email address, telephone, credit card number with expiration date. There are two methods with which to shop, anonymously and as a member. If you choose to shop as a member you may be eligible to receive additional savings from our product selection. Should you wish to change and/or update your membership information, you may do so at any time by accessing 'Your Account' on the navigation bar provided on each page upon logging into the site. Or, you may call our Customer Care line Toll Free at 866 551 8487 or contact us via email at CustomerCare@MyVits.com.
We give our members the option to opt-in and opt-out for our free newsletter and various online and offline promotions. This service is for the purpose to better assist you to make informed decisions about your health and inform you of product special that may be of interest to you. You will have the opportunity to opt-in for these services when you register and become a member, additionally there may be from time to time other initiatives that may promote opt-ins for receipt of newsletters and various promotions. You may choose to unsubscribe at anytime, as all opt-in communications will provide that option. Should you with to opt-in or opt-out of these communications, you may do so at any time by accessing 'Your Account' and on the navigational bar provided on each page upon logging into the site, then select 'Change Member Information' to update the form.
Any information a member chooses to disclose in these areas becomes public information, and the user should therefore use caution when deciding what information to disclose.
Cookies
Our cookies, which are small pieces of information that are stored by your browser on your computer's hard drive, allow us to automatically link our customers to their personalized accounts. Most Web browsers automatically accept cookies. You may shop and navigate if your browser is cookie enabled or not. Please check your browser's guidelines should you wish to prevent cookies. We use this feature as a convenience to you as it enables our customers to have instant access to their preferences upon visiting our site.
Our Rules of Contact
We will contact you via email or telephone in direct reference to you inquiries, or issues related directly to your order(s). We will also contact you via email, if you have signed up to receive our newsletter and promotional on-line and off-line mailings, and/or have requested to receive reorder reminders. If the rules and regulations of our privacy practices change and affect way in which each member's information is used, the user will be contacted via e-mail and given the choice to not to have their information used as stated in the revised privacy practice.
Changing Your Account Information and Preferences
You can change your account information at anytime, including your shipping, billing, email, preferences (receiving our newsletter and promotional mailings, reorder reminders, shipping options, and automatic login) and password information. Simply login to the web site using your username and password, and access 'Your Account' to view your options. Should you have any questions, please call our customer service department Toll Free at 866 551 8487 or email us at info@MyVits.com
Shipping
The cost is $5.99 per order regardless of the size. Most orders are shipped United States Priority Mail. If you request a faster service such as Fed Ex or Express Mail Please contact us for the costs associated with these services.
Do you ship internationally?
We do. We ship and guarantee all international orders by Global Priority Mail through the United States Postal Service. However, we accept credit cards only as a method of payment for international orders. The price of shipping will vary based on the weight of your order.
Rates and Policies
shipping rates $5.99 in the United States If you would prefer to order by phone, call us Toll Free at 866 551 8487. If you would prefer to order by fax, use this form and send your order Toll Free to 866 771 8487. Selected vitamins from Thorne Research are discounted by 15%! (Please note that shipping charges will vary on orders shipped outside the United States.) Overnight and 2nd day orders must be in by 9 am PST Call Customer Service Toll Free: 866 551 VITS (8487) between 10-6 PST, Monday-Friday. Shop online using our SECURE shopping cart. Fax an order form Toll Free to 866 771 8487 use this form and send your order .
Return/Cancellation/Refund Policy
Due to the fact that vitamins are a consumable product, for your health and safety we will not take returns or exchanges and will make no refunds. All sales are final. Each container is sealed for your protection. MyVits. com makes every effort to only carry only the absolute best quality products at a fair price. We do stand behind their products 100%. However if Item was received damaged or defective or an incorrect item was shipped that we sent you Refunds will be made only on unopened containers with our original e-mailed reciept from MyVits online for all products. Refunds are given up to 10 days after purchase date. Refunds will be given when unopened Health products are returned. There are no partial refunds and no exchanging for other products. Exchanges and return of other products may be made with unopened container and original e-mailed receipts. Customer pays for the return postage We'll also provide free return shipping if your return is the result of our error. We're sorry, but we do not accept returns of opened items or items returned more than 10 days after delivery. NO returns or exchanges of any other kind are accepted for your protection. Refunds/ Damaged Goods / Exchanges If you do receive the wrong product or a damaged product, simply send it back to us and we will ship a replacement out to you free of charge. We work very hard to make sure this almost never happens. Please return products to the following address: Dr. Neal Springer, D.C. C/O MyVits.com 4645 Hollywood Blvd Suite 1, Hollywood California 90027
Due to the fact that vitamins are a consumable product, for your health and safety we will not take returns or exchanges and will make no refunds. All sales are final. Each container is sealed for your protection. MyVits. com makes every effort to only carry only the absolute best quality products at a fair price. We do stand behind their products 100%. However if Item was received damaged or defective or an incorrect item was shipped that we sent you Refunds will be made only on unopened containers with our original e-mailed reciept from MyVits online for all products. Refunds are given up to 10 days after purchase date. Refunds will be given when unopened Health products are returned. There are no partial refunds and no exchanging for other products. Exchanges and return of other products may be made with unopened container and original e-mailed receipts. Customer pays for the return postage We'll also provide free return shipping if your return is the result of our error. We're sorry, but we do not accept returns of opened items or items returned more than 10 days after delivery. NO returns or exchanges of any other kind are accepted for your protection. Refunds/ Damaged Goods / Exchanges
If you do receive the wrong product or a damaged product, simply send it back to us and we will ship a replacement out to you free of charge. We work very hard to make sure this almost never happens. Please return products to the following address: Dr. Neal Springer, D.C. C/O MyVits.com 4645 Hollywood Blvd Suite 1, Hollywood California 90027